Ausfall Tauchcomputer, Reaktion HerstellerGeändert von FredKrake,
ich habe ein Problem mit meinem Tauchcomputer und vor allem mit der Reaktion des Herstellers darauf. Der Computer ist von einem namenhaften Hersteller, sagen wir mal obere Mittelklasse. Den Text s.u. habe ich an den Support gesendet. Ich wollte einfach mal ein paar Meinungen hören, ob ich mich hier vielleicht unangemessen aufrege. Eine Antwort auf meine Beschwerde habe ich seit 2 Wochen nämlich nicht erhalten. Ich habe mich bisher dagegen entschieden, den Hersteller öffentlich zu nennen.
Danke für eure Kommentare und viele Grüße
< Dir Sir or Madam,
I am not at all satisfied with the overall quality concerning my safety-relvant service request and I would like to take a minute to tell You why. I have sent in my dive computer XXXX with a serious issue. Problem with my XXXX was: In the middle of a dive the computer freezed for 2 Minutes after I had pressed the XXX button. So for the whole of 2 minutes, I could not determine my depth and my no decompression time. That is dangerous and should never, ever happen. In addition, for the rest of the dive one cannot know whether the computer had continued to track the dive and the data is up to date. It turned out that the computer from then on freezed everytime I pressed the regarding button a bit longer, regardless of dive mode or surface mode.
What <Manufacturer> did: You service team asked me to send in the computer, which I did. It was replaced very quickly within warranty.
What <Manufacturer> did not do: I did not get any response upon my request for a detailed technical description of the issue. How on earth can I still trust this product, if I do not at least understand the issue. If this is a software issue - which I am afraid it is - the issue is probably not limited to a specific device and could occur with the replacement, too.
I am of the opinion that any responsible and careful scuba diver would share my hesitation to entrust my health and life to this dive computer again. The right thing to do would have been an offer by <Manufacturer> to refund the purchase price so I can decide which way to go. I would like to encourage You to pass this on to Your supervisor. Best regards and safe diving >